Is it Better To Promote from Within or Outside?

In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.

The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones.  Continue reading

Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I recently gave 2 keynotes on my topic of increasing collaboration.

After both of them, people came up to me to tell how one simple tool struck them.

What regularly sticks is this small piece of information I share with folks: Continue reading

You are Amazing! Wait. What did you say?

Out of the blue, someone I know professionally wrote me a quick Facebook private message telling me he thinks I’m amazing. Truthfully, I didn’t even know how to respond. I read it and sat with it for a couple of hours before I responded. It truly confused and bothered me.

He was not pointing to anything in particular I had done.
I expected he was most likely responding to a Facebook opinion post. Continue reading

What’s The Matter With You?

It’s very easy to judge another. Everyone does it.

On Friday, we went to grab a bite at Wendy’s.  Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was trying to order a Papa burger. A&W is across the street.

They were opening another cash register while the woman angrily barked at the man that A&W is across the street and that this is Wendy’s. Continue reading

Knitting Lessons about Business Procrastination

At one point, I asked Dad to teach me how to knit. My first project was some uneven potholders for my mom. They were yellow. Of course, Mom loved them.

Eventually, wanting to do follow more intricate patterns, I bought a book on how to knit.

I was having a difficult time understanding one of the steps for a sweater and asked for advice.

The girl at the knitting store told me that I was holding my yarn and needles in the wrong hands. I was basically knitting backwards. Continue reading

Am I allowed to say that?

When I first heard “haters gotta hate”, I didn’t know what it meant until I changed the words to “saboteurs gotta sabotage”. Then it made sense.

When I decided to go out on my own and be an entrepreneur, the skills I needed were opposite from what my environment taught me.

After all, to attract paying clients, I have to put myself out there.
I have to tell people my stories so they can laugh at what not to do.
This is my method of teaching others what I have learned in the school of hard knocks. Continue reading

Suspect Psychosis? Video of “Say This – Not That”

Bell Let’s Talk was over a month ago. But we need to do that all year. Mental Health Stigma stops us from having frank discussions that make all the difference at work or at home.

So, in the pursuit of giving us another opportunity to talk, I did a webinar(my first) and invited folks to a conversation afterwards. Below is the video of what I taught. Continue reading

Improving Your Collaborative Culture Is Easier Than You Think

Do you care about your organization’s performance and productivity? I’m guessing “Yes”! Do you know how much of it is reliant on how well people “play nice together”?

Sometimes, when we’ve got our head down, doing the work, we forget to look up and at each other. And when we do, it can feel a little irritating. (Of course it’s not you!)

Here’s a quick video about why we should talk. Share it with those you know that also value leadership development and performance.

And then, let’s talk. 🙂

The most successful leaders are not infallible when faced with someone who “drives them crazy!” Monique Caissie’s corporate keynote or training called “CAN’T WE JUST GET ALONG?: How To Go From Conflict To Collaboration” is appreciated by all who would like more control over their professional and personal lives. Monique draws from 30 years of crisis intervention work to help others increase their confidence to feel more heard, respected and happier. 

 

 

 

 

How to Communicate with Someone who is Suffering from a Psychosis

Mental health is top of mind for all employers. When we are faced with someone struggling with anxiety, depression or other main stream challenges, there is a lot of information out there to help us help them.

But when our valuable employee seems to be very sick, perhaps paranoid or delusional, what to do is not taught in HR or business school.

And if someone we love is struggling, we worry about upsetting them and hurting the relationship. So we stay silent.

Over the years, I’ve learned a few tricks so I’m going to give a crash course Wednesday of next week. Click below to learn more and register for the webinar.

Here’s what we’ll cover.

  • Are they being difficult when they refuse to go for help?
  • Are they in denial?
  • What should you be saying?
  • What should you NOT be saying?

Join us to find out how to help the person in difficulty.

After I’ve shared some information, there will be a Q & A.

For people who know someone who is sick and refuse to believe they need help, this information can save a life.

For the rest of us, it’s just really good to know when dealing with someone who doesn’t believe there’s anything wrong with them.

THE WEBINAR IS OVER. IF YOU’D LIKE TO VIEW IT, SEND ME AN EMAIL: [email protected]

May all those you care about be brain healthy!

Monique Caissie’s facilitated dialogue “Demystifying Mental Illness” tackles the taboos and is appreciated by organizations that are ready to improve their professional and personal lives. Monique draws from 30 years of crisis intervention work to empower others to have more productive dialogues and improve collaboration in the workplace. You can download a brochure on these services here.