People always want to know how to have a better outcome with those horrible, difficult people in their lives.
I recently gave 2 keynotes on my topic of increasing collaboration.
After both of them, people came up to me to tell how one simple tool struck them.
What regularly sticks is this small piece of information I share with folks:
“When someone is doing something that you view as wrong or bad, always assume the best intentions from them. You will approach them differently and the outcome will be better.”
If light-bulbs could light up over people’s heads during a aha moment, this is one spot in my talk that the room would be very bright.
Think about the times people misunderstood why we were doing something and how maligned we felt when judged.
So the next time someone is driving you crazy:
take a deep breath;
assume they have good intentions;
and ask them with kindness and curiosity why they did something.
They may be able to explain something you were not aware of or they may realize their mistake and feel safe enough to apologize.
I’ve seen relationships change when people do this with an open mind.