Stop procrastinating that request for a behavior change

It can happen to anyone. We decide not to say something, because it seem so innocuous, but now it’s driving us crazy.

If it’s been awhile, we can feel silly for bringing it up. But not saying anything can and often will damage your relationship or your reputation.

Here’s a video on what I tell my clients that helps them over that initial hurdle. Continue reading

How to Communicate with an Angry Person

I was having a conversation with this amazing construction manager with higher than usual emotional intelligence. Since the projects he does are huge, with up to 250 people to manage, he ends up with different quirks and personalities woven into the mix.

On his current project, he talked about getting several complaints about one person who was overly aggressive. Continue reading

Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I recently gave 2 keynotes on my topic of increasing collaboration.

After both of them, people came up to me to tell how one simple tool struck them.

What regularly sticks is this small piece of information I share with folks: Continue reading

What’s The Matter With You?

It’s very easy to judge another. Everyone does it.

On Friday, we went to grab a bite at Wendy’s.  Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was trying to order a Papa burger. A&W is across the street.

They were opening another cash register while the woman angrily barked at the man that A&W is across the street and that this is Wendy’s. Continue reading

Improving Your Collaborative Culture Is Easier Than You Think

Do you care about your organization’s performance and productivity? I’m guessing “Yes”! Do you know how much of it is reliant on how well people “play nice together”?

Sometimes, when we’ve got our head down, doing the work, we forget to look up and at each other. And when we do, it can feel a little irritating. (Of course it’s not you!)

Here’s a quick video about why we should talk. Share it with those you know that also value leadership development and performance.

And then, let’s talk. 🙂

The most successful leaders are not infallible when faced with someone who “drives them crazy!” Monique Caissie’s corporate keynote or training called “CAN’T WE JUST GET ALONG?: How To Go From Conflict To Collaboration” is appreciated by all who would like more control over their professional and personal lives. Monique draws from 30 years of crisis intervention work to help others increase their confidence to feel more heard, respected and happier. 

 

 

 

 

The Truth About Stigma For Mental Health Workers

Having worked in mental health and as a crisis worker, I have seen the back storage room of the store. It’s not good news. Bell Let’s Talk day (January 25th) is a reminder of how much we need to blow the lid off the stigma of mental Illness, for everyone.

I am thinking of a woman that I really admire. She had spent most of her social worker years helping people afflicted with different mental health disorders. Continue reading

Where Is Communication Training Prioritized In Healthy Companies?

While networking, I asked an HR professional of a mid-sized company (150 employees) when would she hire a communications expert like me to come and train her employees. She told me she never has because there’s no budget. Then she added that all training budgets were for technical training and only the C-suite folks do retreats, team building and leadership development.

Oh?!?

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3 Secrets to Stay Calm When Receiving Unexpected Feedback

I was given some feedback about my participation in a closed Facebook group that felt somewhat harsh at first. Now, I want to point out that I deeply respect and admire the person who was telling me this. If it had been someone who I didn’t respect, I might not have taken any notice of his comment. But when he brought it up, I felt guilty wondering if I had done something wrong. (Probably because he was so apologetic for bringing it usimple feedback can be a trigger that causes you to become defensive.”p when he told me, which made it sound worse than it was.)

What is funny is that it was such a small thing, and he just wanted to nip it in the bud. I’ll tell you the story below.

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It’s Not Easy Dealing With The Holiday Scrooge At Work

workplace scrooge(As published in Huffington Post)

Susan was a fellow office manager. She was given a budget to decorate for Christmas and as she transformed our offices with green and tinsel, she also loudly voiced what a waste of time and money this was. To her, Christmas was about family – not work. The daily snippy comments were annoying.
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