Is it Better To Promote from Within or Outside?

In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.

The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones.  Continue reading

Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I recently gave 2 keynotes on my topic of increasing collaboration.

After both of them, people came up to me to tell how one simple tool struck them.

What regularly sticks is this small piece of information I share with folks: Continue reading

You are Amazing! Wait. What did you say?

Out of the blue, someone I know professionally wrote me a quick Facebook private message telling me he thinks I’m amazing. Truthfully, I didn’t even know how to respond. I read it and sat with it for a couple of hours before I responded. It truly confused and bothered me.

He was not pointing to anything in particular I had done.
I expected he was most likely responding to a Facebook opinion post. Continue reading

What’s The Matter With You?

It’s very easy to judge another. Everyone does it.

On Friday, we went to grab a bite at Wendy’s.  Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was trying to order a Papa burger. A&W is across the street.

They were opening another cash register while the woman angrily barked at the man that A&W is across the street and that this is Wendy’s. Continue reading

Am I allowed to say that?

When I first heard “haters gotta hate”, I didn’t know what it meant until I changed the words to “saboteurs gotta sabotage”. Then it made sense.

When I decided to go out on my own and be an entrepreneur, the skills I needed were opposite from what my environment taught me.

After all, to attract paying clients, I have to put myself out there.
I have to tell people my stories so they can laugh at what not to do.
This is my method of teaching others what I have learned in the school of hard knocks. Continue reading

Suspect Psychosis? Video of “Say This – Not That”

Bell Let’s Talk was over a month ago. But we need to do that all year. Mental Health Stigma stops us from having frank discussions that make all the difference at work or at home.

So, in the pursuit of giving us another opportunity to talk, I did a webinar(my first) and invited folks to a conversation afterwards. Below is the video of what I taught. Continue reading

5 Ways That Valentine’s Day Can Improve Your Professional Life

We begin every year with new resolutions and a commitment to making positive changes in our life. A fresh start! Healthier habits! Better relationships! Then it’s January 3rd

Well for better relationships, we get to try again starting on February 14th.

Continue reading

Waiting for a Crisis to do Something Seems Kinda Dumb

In speaking with a new networking connection, I was telling her that my speaking or training aims to help people create more collaborative environments. She told me that she didn’t need my services because she didn’t have any toxic environments to fix at the moment.

She was surprised at my response. Continue reading

The Benefit of Not Feeling Attached To Outcomes

If you have children, you have probably read something at some point about how to raise a happy child. They all include the advice of “Love them unconditionally”.

No matter what our children do, love them beyond the behavior. Otherwise, our act of resentment will drag them down and hold them back in life.

Successful parenting always has components of forgiveness, adapting and letting go. Those are elements of unconditional love. Continue reading