In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.
The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones. Continue reading
Do you care about your organization’s performance and productivity? I’m guessing “Yes”! Do you know how much of it is reliant on how well people “play nice together”?
Sometimes, when we’ve got our head down, doing the work, we forget to look up and at each other. And when we do, it can feel a little irritating. (Of course it’s not you!)
Here’s a quick video about why we should talk. Share it with those you know that also value leadership development and performance.
And then, let’s talk. 🙂
The most successful leaders are not infallible when faced with someone who “drives them crazy!” Monique Caissie’s corporate keynote or training called “CAN’T WE JUST GET ALONG?: How To Go From Conflict To Collaboration” is appreciated by all who would like more control over their professional and personal lives. Monique draws from 30 years of crisis intervention work to help others increase their confidence to feel more heard, respected and happier.
Growing up in Montreal, Quebec during the rise of a separatist political party in the 1970’s, this gave me a front row seat to how families can be divided because of political differences. Every Sunday, after church, this division played out in my living room.
(Published in Huffington Post)
When we think of the best teams, many people aim for collaboration as the most desirable trait in the members and the leaders. While a collaborative approach targets the best win/win scenario that everyone can hope for, there are times where leaders need to step away and adopt a more directive stance.
If we are naturally collaborative, we may have a hard time taking over and controlling the situation.
Here are 3 times when we need to be aware that collaboration is not always the panacea the Buddhists monks may be alluding to. Continue reading
First of all, I want to say that most situations can be resolved, even if they feel overwhelming. That being said, when people use their position of power to intimidate and browbeat others into doing work that doesn’t even belong to them, that is called bullying. There is no room for that type of workplace violence.
Bullies affect profit margins through employee retention problems, absenteeism and presenteeism (which is where they are at work physically but little else). It costs 1 1/2 to 2 times of a person’s salary to train a new person. If the turnover is 2 years, the ROI on a new hire is non-existent. If the turnover is faster, they lose money. Continue reading
We often think that when someone has a lot of power in an organization, they’ve become untouchable. I’m going to share 2 different stories of how power dynamics can change when people think they are untouchable. There is a moral at the end. Continue reading
In my last blog, I explained the importance of learning to validate and empathize with other people’s feelings.
Communication skills alone may not solve problems, but seldom can problems be solved without them. Despite requiring good communication skills to thrive in our relationships, we do not seem particularly well designed to deliver the basics. Especially when there are strong emotions involved. Continue reading
My colleague and I got out of the car in front of the Tim Horton’s. Standing away from the store was David, doing his best to blend into the background, shivering in the cold. We almost didn’t see him.
I called his name and his beautiful smile lit up his weary face. I introduced myself as the person who had spoken to him on the phone at the Crisis Center and invited him inside for a hot cup of coffee. Again, that smile, I will never forget.
Nobody makes it a goal to become homeless. They are trying to survive from one minute to another. Continue reading
WOAH! Newsflash: You deserve to feel heard and respected in your relationships.
If you’re like I was, you may have fallen into an unhealthy pattern. I’ve noticed that the prime obstacle on setting boundaries is the fear of damaging the relationship. If so, then remind yourself that it was based on very good intentions.
Over the years, when we have behaved as though avoiding arguments is the prime objective, setting boundaries get procrastinated and we start thinking it’s too late. IT’S NEVER TOO LATE.
As a “Recovering Doormat”, I understand the challenges you may have with setting boundaries with the people that matter most. Let’s face it; thinking we might “upset someone” triggers guilt and other strong emotions. In this week’s vlog, I introduce some reasons to consider “why” it’s important to set good boundaries with our loved ones. It may be a new way of thinking for you, but setting boundaries is actually an act of Love.