Emotional Intelligence

From Second Guessing Yourself to Personal Power

Posted on by MoniqueCaissie
We all want to be part of a dynamic team where everyone feels valued and feel that they can tap into their personal power.
But if you are being honest with yourself, when you think of work, do you sometimes feel unheard, dismissed or even disrespected?
I sure did for years and years. I second guessed myself, didn’t think I was worthy unless someone else gave me permission to speak or would validate what I had said.

I Became a Student of Human Behavior

While I was going around in emotional circles, I saw people around me who didn’t live in fear and anxiety like I did. It took a lot to trigger them to feel intense stress and they naturally rode the ups and downs of life with confidence. I set out to figure out what they did differently and it made all the difference to my happiness levels.

Continue reading →

Stop procrastinating that request for a behavior change

Posted on by MoniqueCaissie

It can happen to anyone. We decide not to say something, because it seem so innocuous, but now it’s driving us crazy.

If it’s been awhile, we can feel silly for bringing it up. But not saying anything can and often will damage your relationship or your reputation.

Here’s a video on what I tell my clients that helps them over that initial hurdle. Continue reading →

How to Communicate with an Angry Person

Posted on by MoniqueCaissie

I was having a conversation with this amazing construction manager with higher than usual emotional intelligence. Since the projects he does are huge, with up to 250 people to manage, he ends up with different quirks and personalities woven into the mix.

On his current project, he talked about getting several complaints about one person who was overly aggressive. Continue reading →

What do you mean “Just”?

Posted on by MoniqueCaissie

I have a client who is dealing with a bad boss. Her boss gets hysterical over inconsequential things, doesn’t plan well or communicate with the staff and is putting the organization at risk.

Her life is spent putting out fires while his is spent lighting them.

Although she has bravely spoken up and alerted the people above him, this will take a while. Continue reading →

Is it Better To Promote from Within or Outside?

Posted on by MoniqueCaissie

In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.

The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones.  Continue reading →

Check Your Assumptions For Better Outcomes

Posted on by MoniqueCaissie

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I recently gave 2 keynotes on my topic of increasing collaboration.

After both of them, people came up to me to tell how one simple tool struck them.

What regularly sticks is this small piece of information I share with folks: Continue reading →

You are Amazing! Wait. What did you say?

Posted on by MoniqueCaissie

Out of the blue, someone I know professionally wrote me a quick Facebook private message telling me he thinks I’m amazing. Truthfully, I didn’t even know how to respond. I read it and sat with it for a couple of hours before I responded. It truly confused and bothered me.

He was not pointing to anything in particular I had done.
I expected he was most likely responding to a Facebook opinion post. Continue reading →

What’s The Matter With You?

Posted on by MoniqueCaissie

It’s very easy to judge another. Everyone does it.

On Friday, we went to grab a bite at Wendy’s.  Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was trying to order a Papa burger. A&W is across the street.

They were opening another cash register while the woman angrily barked at the man that A&W is across the street and that this is Wendy’s. Continue reading →

Am I allowed to say that?

Posted on by MoniqueCaissie

When I first heard “haters gotta hate”, I didn’t know what it meant until I changed the words to “saboteurs gotta sabotage”. Then it made sense.

When I decided to go out on my own and be an entrepreneur, the skills I needed were opposite from what my environment taught me.

After all, to attract paying clients, I have to put myself out there.
I have to tell people my stories so they can laugh at what not to do.
This is my method of teaching others what I have learned in the school of hard knocks. Continue reading →