How to Communicate with an Angry Person

I was having a conversation with this amazing construction manager with higher than usual emotional intelligence. Since the projects he does are huge, with up to 250 people to manage, he ends up with different quirks and personalities woven into the mix.

On his current project, he talked about getting several complaints about one person who was overly aggressive. (more…)

Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I gave 2 keynotes on my topic of increasing collaboration within a day of each other.

After both of them, people came up to me to tell how one simple tool struck them.

I was a strong reminder of what regularly sticks is this small piece of information I share with folks: (more…)

The 4 Secrets To Making A Difficult Situation Better

coping

Anger or anxiety disables our thinking brain. We need to re-calibrate what we are thinking in order to reclaim our emotional balance. That being said, when someone is putting pressure on us or elevating our blood pressure, stepping back and approaching things differently can help improve the outcome. (more…)

Where Is Communication Training Prioritized In Healthy Companies?

While networking, I asked an HR professional of a mid-sized company (150 employees) when would she hire a communications expert like me to come and train her employees. She told me she never has because there’s no budget. Then she added that all training budgets were for technical training and only the C-suite folks do retreats, team building and leadership development.

Oh?!?

(more…)

Is it Better To Promote from Within or Outside?

In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.

The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones.  (more…)

Fun Interview About Some People I Help

Checking out my YouTube  videos and I thought I’d reshare an older one.

At 8:05, it gets a tad saucy. 🙂

Who do you know might benefit from my speaking, training or private coaching services? I’d love an introduction.

BIO

Monique Caissie x150Monique works with organizations or people who want to reduce conflict to create a culture of collaboration, engagement and productivity. The most successful leaders are not infallible when faced with someone who “drives them crazy!” Her strategies to empower people to better understand each other and have better outcomes, while having fun, are appreciated by all who meet her. She draws from 30 years of crisis intervention and mental health work, she is a Level II Accredited Trainer for DISC as a Human Behavior Consultant and a Certified NLP Professional Coach. She loves meeting people and getting to know them and their industry. So feel free to reach out.

Improving Your Collaborative Culture Is Easier Than You Think

Do you care about your organization’s performance and productivity? I’m guessing “Yes”! Do you know how much of it is reliant on how well people “play nice together”?

Sometimes, when we’ve got our head down, doing the work, we forget to look up and at each other. And when we do, it can feel a little irritating. (Of course it’s not you!)

Here’s a quick video about why we should talk. Share it with those you know that also value leadership development and performance.

And then, let’s talk. 🙂

Do you wish there was more collaboration in your workplace? Maybe it’s time for a conversation.

BIO

Monique Caissie x150Monique works with organizations or people who want to reduce conflict to create a culture of collaboration, engagement and productivity. The most successful leaders are not infallible when faced with someone who “drives them crazy!” Her strategies to empower people to better understand each other and have better outcomes, while having fun, are appreciated by all who meet her. She draws from 30 years of crisis intervention and mental health work, she is a Level II Accredited Trainer for DISC as a Human Behavior Consultant and a Certified NLP Professional Coach. She loves meeting people and getting to know them and their industry. So feel free to reach out.

Waiting for a Crisis to do Something Seems Kinda Dumb

In speaking with a new networking connection, I was telling her that my speaking or training aims to help people create more collaborative environments. She told me that she didn’t need my services because she didn’t have any toxic environments to fix at the moment.

She was surprised at my response. (more…)

3 Secrets to Stay Calm When Receiving Unexpected Feedback

I was given some feedback about my participation in a closed Facebook group that felt somewhat harsh at first. Now, I want to point out that I deeply respect and admire the person who was telling me this. If it had been someone who I didn’t respect, I might not have taken any notice of his comment. But when he brought it up, I felt guilty wondering if I had done something wrong.

What is funny is that it was such a small thing, and he just wanted to nip it in the bud. I’ll tell you the story below.

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