Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I recently gave 2 keynotes on my topic of increasing collaboration.

After both of them, people came up to me to tell how one simple tool struck them.

What regularly sticks is this small piece of information I share with folks:

“When someone is doing something that you view as wrong or bad, always assume the best intentions from them. You will approach them differently and the outcome will be better.”

If light-bulbs could light up over people’s heads during a aha moment, this is one spot in my talk that the room would be very bright.

Think about the times people misunderstood why we were doing something and how maligned we felt when judged.

So the next time someone is driving you crazy: 
take a deep breath; 
assume they have good intentions;
and ask them with kindness and curiosity why they did something.

They may be able to explain something you were not aware of or they may realize their mistake and feel safe enough to apologize.

I’ve seen relationships change when people do this with an open mind.

Are you thinking it’s time to update your organization’s people skills? Let’s have a conversation to see if we’re a fit. Contact me directly or you can use my scheduler to pick a good time. Speak to you soon.


Monique’s strategies to empower others to stand up and take control of their personal and professional lives are appreciated by all who meet her. Monique combines her 30 years of crisis intervention work with her certifications as a Human Behavior Consultant for DISC Personality Types, A Certified NLP Professional Coach and a Family Life Educator. She loves helping people!

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