How to Communicate with an Angry Person

I was having a conversation with this amazing construction manager with higher than usual emotional intelligence. Since the projects he does are huge, with up to 250 people to manage, he ends up with different quirks and personalities woven into the mix.

On his current project, he talked about getting several complaints about one person who was overly aggressive. (more…)

Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I gave 2 keynotes on my topic of increasing collaboration within a day of each other.

After both of them, people came up to me to tell how one simple tool struck them.

I was a strong reminder of what regularly sticks is this small piece of information I share with folks: (more…)

The 4 Secrets To Making A Difficult Situation Better

coping

Anger or anxiety disables our thinking brain. We need to re-calibrate what we are thinking in order to reclaim our emotional balance. That being said, when someone is putting pressure on us or elevating our blood pressure, stepping back and approaching things differently can help improve the outcome. (more…)

You are Amazing! Wait. What did you say?

Out of the blue, someone I know professionally wrote me a quick Facebook private message telling me he thinks I’m amazing. Truthfully, I didn’t even know how to respond. I read it and sat with it for a couple of hours before I responded. It truly confused and bothered me.

He was not pointing to anything in particular I had done.
I expected he was most likely responding to a Facebook opinion post. (more…)

Is it Better To Promote from Within or Outside?

In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.

The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones.  (more…)

Fun Interview About Some People I Help

Checking out my YouTube  videos and I thought I’d reshare an older one.

At 8:05, it gets a tad saucy. 🙂

Who do you know might benefit from my speaking, training or private coaching services? I’d love an introduction.

BIO

Monique Caissie x150Monique works with organizations or people who want to reduce conflict to create a culture of collaboration, engagement and productivity. The most successful leaders are not infallible when faced with someone who “drives them crazy!” Her strategies to empower people to better understand each other and have better outcomes, while having fun, are appreciated by all who meet her. She draws from 30 years of crisis intervention and mental health work, she is a Level II Accredited Trainer for DISC as a Human Behavior Consultant and a Certified NLP Professional Coach. She loves meeting people and getting to know them and their industry. So feel free to reach out.

Improving Your Collaborative Culture Is Easier Than You Think

Do you care about your organization’s performance and productivity? I’m guessing “Yes”! Do you know how much of it is reliant on how well people “play nice together”?

Sometimes, when we’ve got our head down, doing the work, we forget to look up and at each other. And when we do, it can feel a little irritating. (Of course it’s not you!)

Here’s a quick video about why we should talk. Share it with those you know that also value leadership development and performance.

And then, let’s talk. 🙂

Do you wish there was more collaboration in your workplace? Maybe it’s time for a conversation.

BIO

Monique Caissie x150Monique works with organizations or people who want to reduce conflict to create a culture of collaboration, engagement and productivity. The most successful leaders are not infallible when faced with someone who “drives them crazy!” Her strategies to empower people to better understand each other and have better outcomes, while having fun, are appreciated by all who meet her. She draws from 30 years of crisis intervention and mental health work, she is a Level II Accredited Trainer for DISC as a Human Behavior Consultant and a Certified NLP Professional Coach. She loves meeting people and getting to know them and their industry. So feel free to reach out.

What’s The Matter With You?

It’s very easy to judge another. Everyone does it.

On Friday, we went to grab a bite at Wendy’s.  Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was trying to order a Papa burger. A&W is across the street.

They were opening another cash register while the woman angrily barked at the man that A&W is across the street and that this is Wendy’s. (more…)

The Truth About Stigma For Mental Health Workers

Having worked in mental health and as a crisis worker, I have seen the back storage room of the store. It’s not good news. Bell Let’s Talk day (January 25th) is a reminder of how much we need to blow the lid off the stigma of mental Illness, for everyone.

I am thinking of a woman that I really admire. She had spent most of her social worker years helping people afflicted with different mental health disorders. (more…)

Review, Release And Resonate Your Way To Success

depositphotos_80193430_1000(Published in Huffington Post)

I just came back from a two day “Think Tank” for forward thinking business people. This experience gave me an opportunity to reflect on the people I’ve been hanging out with since deciding to tip my toe in the world of entrepreneurialism.

Besides laughing and socializing, we shared many personal stories of challenges and how we overcame them; learning from each other. (more…)

5 Tools that Helped me Survive a Workplace Bully

Overcoming and Surviving Workplace Bullies(Published on Huffington Post and a chapter in the book

Stand Up, Speak Out Against Workplace Bullying: Your Guide to Survival and Victory Through 23 Real Life Testimonies)

When I watched the powerful 2012 documentary called “Bullied”, I cried in recognition, grief, anger and sheer sense of helplessness to stop it.

At the end, there were memorials for children who had taken their lives because of bullying. I wanted to reach through my TV and shake those school principals and parents. I understood the victims and their sense of isolation and despair.

The main difference between children’s bullying and adults’ bullying is that the more “mature” bully leaves no physical scars. After all, there are laws for that!

Having worked in mental health, I’ve seen the other kinds of scars. Unfortunately, I’ve also been victim to them myself.  (more…)