How to Communicate with an Angry Person

I was having a conversation with this amazing construction manager with higher than usual emotional intelligence. Since the projects he does are huge, with up to 250 people to manage, he ends up with different quirks and personalities woven into the mix.

On his current project, he talked about getting several complaints about one person who was overly aggressive. Continue reading

Stop procrastinating that request for a behavior change

It can happen to anyone. We decide not to say something, because it seem so innocuous, but now it’s driving us crazy.

If it’s been awhile, we can feel silly for bringing it up. But not saying anything can and often will damage your relationship or your reputation.

Here’s a video on what I tell my clients that helps them over that initial hurdle. Continue reading

Check Your Assumptions For Better Outcomes

People always want to know how to have a better outcome with those horrible, difficult people in their lives.

I recently gave 2 keynotes on my topic of increasing collaboration.

After both of them, people came up to me to tell how one simple tool struck them.

What regularly sticks is this small piece of information I share with folks: Continue reading

The 4 Secrets To Making A Difficult Situation Better

copingPublished on HuffPost.

Anger or anxiety disables our thinking brain. We need to re-calibrate what we are thinking in order to reclaim our emotional balance. That being said, when someone is putting pressure on us or elevating our blood pressure, stepping back and approaching things differently can help improve the outcome. Continue reading

What’s The Matter With You?

It’s very easy to judge another. Everyone does it.

On Friday, we went to grab a bite at Wendy’s.  Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was trying to order a Papa burger. A&W is across the street.

They were opening another cash register while the woman angrily barked at the man that A&W is across the street and that this is Wendy’s. Continue reading

You are Amazing! Wait. What did you say?

Out of the blue, someone I know professionally wrote me a quick Facebook private message telling me he thinks I’m amazing. Truthfully, I didn’t even know how to respond. I read it and sat with it for a couple of hours before I responded. It truly confused and bothered me.

He was not pointing to anything in particular I had done.
I expected he was most likely responding to a Facebook opinion post. Continue reading

Is it Better To Promote from Within or Outside?

In reflecting on a conversation I had with a Director of Care and her direct boss at a senior’s residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.

The new DoC has only been in her position since December and was promoted from within. Communication breakdown has been a terrible problem for several years. There is a history of staff not being told basic information and clients or their family members unable to get information about their loved ones.  Continue reading

Fun Interview About Some People I Help

Checking out my YouTube  videos and I thought I’d reshare an older one.

At 8:05, it gets a tad saucy. 🙂

Who do you know might benefit from my speaking, training or private coaching services? I’d love an introduction.

BIO

Monique’s strategies to empower others to stand up and take control of their personal and professional lives are appreciated by all who meet her. Monique combines her 30 years of crisis intervention work with her certifications as a Human Behavior Consultant for DISC Personality Types, A Certified NLP Professional Coach and a Family Life Educator. She loves helping people!

Improving Your Collaborative Culture Is Easier Than You Think

Do you care about your organization’s performance and productivity? I’m guessing “Yes”! Do you know how much of it is reliant on how well people “play nice together”?

Sometimes, when we’ve got our head down, doing the work, we forget to look up and at each other. And when we do, it can feel a little irritating. (Of course it’s not you!)

Here’s a quick video about why we should talk. Share it with those you know that also value leadership development and performance.

And then, let’s talk. 🙂

Do you wish there was more collaboration in your workplace? Maybe it’s time for a conversation.

The most successful leaders are not infallible when faced with someone who “drives them crazy!” Monique Caissie’s corporate keynote or training called “CAN’T WE JUST GET ALONG?: How To Go From Conflict To Collaboration” is appreciated by all who would like more control over their professional and personal lives. Monique draws from 30 years of crisis intervention work to help others increase their confidence to feel more heard, respected and happier. 

5 Ways That Valentine’s Day Can Improve Your Professional Life

We begin every year with new resolutions and a commitment to making positive changes in our life. A fresh start! Healthier habits! Better relationships! Then it’s January 3rd

Well for better relationships, we get to try again starting on February 14th.

Continue reading